Orders:
How do I place an order?
Once you’ve found the product you’d like to buy, select a size from the drop down menu and click ‘Add To Basket’. Repeat this for any additional items you’d like to purchase.
To complete payment, click on the basket icon in the top right hand corner or click ‘Checkout’ from the pop up once the item has been added to your basket. Confirm your selection and sizes are correct and proceed to checkout.
You’ll be prompted to enter your personal information, including email address, postal address, payment details and your preferred delivery method. Once this has been done and payment has been completed, you’ll receive an email to confirm that your order was successful.
Can I change my order?
You can, but please email selfmadeapparelirl@gmail.com as soon as possible! All orders placed before 5pm are dispatched the same working day and once your order has reached a certain point within the dispatch process, we are unable to make any changes to it. We can only make changes that do not increase the value of your order.
Can I add an item to my order?
Once payment has been processed, we’re unfortunately no longer able to edit your order.
If you’d like to purchase anything else from us, this will have to be ordered separately. If you place two separate orders on the same day and contact us to let us know (quoting both order numbers), we’ll do everything we can to make sure they’re sent out together. Any additional postage costs incurred will then be refunded to you as soon as possible.
Can I cancel my order?
We appreciate that circumstances could arise in which you may need to cancel your order.
This is possible, but please be quick to request cancellation. Unfortunately once an order has reached a certain point in the dispatch process, it can no longer be cancelled, but if you can email selfmadeapparelirl@gmail.com as soon as possible, we can try to help you. Please note that all orders placed before 5pm will be dispatched the same working day.
Payments:
What payment methods do you accept online?
Selfmade accepts the following credit cards for online orders:
- Maestro/UK Maestro
- MasterCard
- Visa
- Visa Debit/Delta
- Visa Electron
You can also pay for an online purchase using PayPal.
When will the payment go out of my account?
As soon as you place your order, the payment will be taken from your account. We won’t process your order until we receive the payment.
Why has my card been charged but my order didn't go through?
Please contact us if you think this is the case, however in most circumstances we have not charged you and it is what is known as a "shadow transaction" showing on your account.
What currency do you use?
All products sold on our website are currently in EUR. Orders made from outside Ireland will automatically be converted to your national currency by your card provider/Pay Pal at the current exchange rate.
Delivery:
How much is delivery?
With our standard delivery option you can expect to receive your goods within 2-4 working days of placing your order. The service used for our standard service also includes door to door tracking. Standard delivery within Ireland is FREE for orders over €75 and €5.99 on orders below.
Please note that all orders placed before 5pm will be dispatched the same working day.
On our Next Day delivery service we will deliver your order the following day to Irish addresses providing that the order is placed before 5pm Mon-Sat.
Delivery to the UK is €10 and to the Rest of the World from €15.
How long will delivery take?
With our standard delivery option you can expect to receive your goods within 2-4 working days of placing your order. With our Irish Next day delivery service, orders placed before 5pm Monday to Friday will be delivered Next Day. Orders over the weekend (before 5pm on Saturday) will be delivered the following Monday (excluding Bank Holidays).
European delivery: delivered within 3-10 working days from placing your order.
Rest of World delivery: delivered within 3-10 working days from placing your order
Can I select the day I want my order delivered?
Sorry, we can’t schedule delivery for a particular day.
When will my order be dispatched?
When you place your order online, you will receive a confirmation email. When your order has been picked and dispatched, you will then receive another email confirming dispatch and providing you with your tracking number.
Can I track my order?
Yes, this is possible to track all deliveries. Once your order has been dispatched, you’ll receive a confirmation email with a tracking number which can be used on the courier website to track the progress of your delivery.
I still haven't received my order, where is it?
If your estimated delivery timescale has passed and you still haven't received your order, please contact our team by email selfmadeapparelirl@gmail.com and they’ll investigate this for you.
I've tracked my order online with the courier and it is showing as delivered but I haven't received it, what should I do?
Please contact us immediately by email selfmadeapparelirl@gmail.com and we will process a denial of receipt claim with the courier.
Unfortunately we are unable to issue a refund or send a replacement order until the courier has completed their investigation.
I missed my delivery. What should I do now?
If for any reason you weren’t around when the courier attempted to make your delivery, they’ll leave a card to let you know.
If the courier has tried several times and is still unable to deliver your order, they will return your delivery to us. Upon receipt of the returned order, we will process a full refund. Unfortunately we will not be able to resend your parcel to you, so a new order must be placed if you would still like the items.
Can I change my delivery address?
Once an order has been placed, we are unable to change the requested delivery address. This is a result of various security checks, including checks on the delivery address provided. Changing the delivery address would invalidate these checks.
If you’ve entered an incorrect address, please let us know via email selfmadeapparelirl@gmail.com and we will cancel the order so that you can place another with the correct address.
Refunds & exchanges:
How do I return my order for a refund?
If you've paid by PayPal, credit or debit card, you can return your items by post.
You can email selfmadeapparelirl@gmail.com and we will send you a free shipping label.
Just repackage the items you want to return, follow the instructions on the returns email you receive and the team will be happy to offer you a refund.
How do I return my order for an exchange?
To exchange any item, simply email selfmadeapparelirl@gmail.com and we will send you a free shipping label. You can then send everything back by post, or contact our team who will be happy to ship your replacement items.
How long can I keep my order before returning it?
We ask you return your items to us in an unused and saleable condition within 14 days of receipt. Our full returns policy can be found here.
How long will it take for you to refund me?
We aim to refund you as soon as your return has been received by us and we will email you when your refund has been processed. The money may take 3-6 working days to show in your account. Unfortunately these timescales are dependent on your card issuing bank/PayPal and are completely out of our control. Once we have issued the refund, there is nothing we can do to make this go back into your account any quicker.
